Refund policy

Returned and reimbursements

How to do it in case of return of an article.

We want you to be totally satisfied with your purchase from NBS, this includes a reimbursement procedure, in case you have to recite us an article.

Right of withdrawal

You have the right to withdraw from the contract, without indicating the reasons, within 14 days.
The withdrawal period expires after 14 days from the day when she or a third, different from the carrier and designated by her, acquires the physical possession of the last good.
To exercise the right of withdrawal, you are required to inform us at Ennebiservice Srls, Ludovico Ariosto 63, 06063, Magione, Pg - Tel 0758472242 - of his decision to withdraw from this contract through an explicit declaration (for example letter sent by mail, fax or e -mail). To this end, it can use the type of withdrawal type of withdrawal, but it is not mandatory.
To respect the withdrawal deadline, it is sufficient that you send the communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of withdrawal

If you withdraw from this contract, all the payments it made in our favor will be refunded, including the delivery costs (with the exception of the additional costs deriving from its possible choice of a type of delivery other than the less expensive type of standard delivery from We offer), without undue delay and in any case no later than 14 days from the day we are informed of his decision to withdraw from this contract.

These refunds will be made using the same means of payment used by her for the initial transaction, unless she has not expressly agreed otherwise; In any case, it will not have to incur any cost as a consequence of this reimbursement. The reimbursement can be suspended until the reception of the assets or until the consumer is demonstrated by having sent back the assets, if previous.

It is asked to send the goods or to deliver them toEnnebiservice, Ludovico Ariosto 63, 06063, Magione (PG) roadWithout undue delays and in any case within 14 days from the day on which his withdrawal communicated us from this contract. The term is respected if you respect the assets before the expiry of the 14 -day period.  

The direct costs of the return of the goods will be borne by him.

She is responsible only for the decrease in the value of the goods resulting from a manipulation of the good different from that necessary to establish the nature, characteristics and functioning of the goods.

Regulatory sourcesArt. 49 paragraph 1 h), paragraph 4 and 5; art. 22 paragraph 1 e) Consumer Code; Annex A, Legislative Decree 21/2014 which modifies the consumer code. 

Absence or exclusion of the withdrawal

a) The right of withdrawal referred to in articles 52 to 58 for distance contracts and the contracts negotiated outside the commercial premises is excluded in relation to:

b) the supply of goods or services whose price is linked to fluctuations in the financial market that the professional is unable to check and which can occur during the withdrawal period;

c) the supply of tailor -made or clearly customized assets;

d) the supply of goods that risk deteriorating or expires quickly;

e) the supply of sealed goods that do not lend themselves to being returned for hygienic reasons or connected to health protection and have been opened after delivery;

f) the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods;

g) the supply of alcoholic beverages, whose price has been agreed at the time of the conclusion of the sales contract, whose delivery can only take place after thirty days and whose effective value depends on fluctuations on the market that cannot be controlled by the professional;

h) the contracts in which the consumer specifically requested a visit from the professional for the purpose of carrying out urgent repair or maintenance works. If, on the occasion of this visit, the professional provides services in addition to those specifically requested by the consumer or goods other than the spare parts necessary to carry out maintenance or repairs, the right of withdrawal applies to these services or additional goods;

i) the supply of sealed audio or video recordings or sealed computer software that have been opened after delivery;

l) the supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of these publications;

m) the contracts concluded on the occasion of a public auction;

n) the supply of housing for non -residential purposes, the transport of goods, catering services, catering services or services regarding the activities of free time if the contract provides for a specific date or period of execution;

o) the supply of digital content by means of a non -material support if the execution began with the express agreement of the consumer and with his acceptance of the fact that in this case he would have lost the right of withdrawal.

Regulatory sourcesArt. 49 paragraph 1 m) in joint with art. 59 Consumer Code 

The cost of the return shipping is € 7.50, which will be deducted from any applicable refund.
Alternatively, you can pay the cost of returning the article or resorting it with your favorite carrier.

If you have changed your mind about a product and we have not yet sent it to contact us to cancel the order before shipment.

If a product is particularly fragile or heavy, please contact us for advice on the return.

Customers outside of Italy will have to pay the cost of returning the item and refund you the value of the original output product.

Please don't write on the package.


If you are not sure, or have any questions call us from Monday to Friday from 9: 00 to 12:30, closed on Saturday afternoon, Sunday and on holidays.,

At the number075 9652761Or you can send us a request through our online contact form or by email to